We want to make you aware of a situation that happened at our Appletree Kids location on Tuesday.
During outside play time, a child left the playground through the back gate and went into the lot behind our building. Even though that is still Appletree property, it is outside the playground and outside of our supervision.
The teacher noticed immediately when they came inside that the child was not in the classroom and she notified the Director who immediately notified the authorities and the parent.
The neighbor behind our building noticed the child in the lot behind our building and also notified the authorities.
Combined with both of our calls to the authorities, it took only minutes for the child to be back inside the center.
We wanted to share this with you not because we are mandated to make you aware of these types of situations, but because we feel like we should make you aware of these types of situations. You, your children, our staff – we are all part of the AKI family and being part of family means you share important things with each other.
We are aware that there are a group of staff members from competing child care centers that are spreading rumors about this situation, fueled by comments from past disgruntled employees and dissatisfied families. I guarantee you that not a single one of these individuals knows exactly what happened. These are rumors designed to discredit Appletree Kids as a company and specifically our employees as individuals. That is why I will not partake, comment, defend, or in any way engage this type of behavior publically on social media.
It is AKI policy to produce the highest standard of employee available. Our training programs are rigorous, our policies on providing quality care are strict, and consequences for not following them are enforced. We strive to always bring you and your children the best possible child care experience and to only employ the best staff. In 10 years of providing child care, we have never had a child leave the property. We do not take this situation lightly and we do not continue to employ staff that would allow this to happen.
We have taken corrective action with our staff – and also have changed several policies involving how to better supervise children while on the playground.
The incident was reported to our Licensing Department, and they will make the decision on any further corrective action that needs to be taken.
We thank you for your continued loyalty. We welcome any questions, concerns, or comments you have and we will do our best to address them within the confines of our confidentiality agreements with our families, staff, and licensing departments. You can contact the Director – Hope – at 528.2662, email@example.com or you can contact me – Jennifer – at firstname.lastname@example.org.
We deeply apologize that this incident occurred and we assure you that we are doing everything to ensure that this never happens again.
Again, thank you for you loyalty and commitment to Appletree Kids.
Jennifer Conner, President & CEO